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Troubleshooting Skype for Business

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About This Course

In Troubleshooting Skype for Business, we examine the Skype for Business 2015 architecture and learn how to troubleshoot Skype for Business related issues including:

  • Analyzing the client sign in process
  • Conferencing
  • Persistent chat
  • Presence issues
  • Remote connectivity
  • Firewalls
  • Edge Server configurations
  • PBX integrations

This course will be most valuable for IT Professionals who manage Skype for Business deployments.


  • Experience managing or deploying a Skype for Business 2015 system.
  • Foundational knowledge of networking technologies.
  • Foundational knowledge of Microsoft Exchange Server and Windows Server technologies.
  • Foundational knowledge of Microsoft SQL Server.
  • Foundational knowledge of Azure Active Directory.

What you'll learn

  • Identify Firewall configuration issues
  • Trace Skype for Business communications with CLS and client logs
  • Analyze traces and messages with Snooper
  • Troubleshoot Skype for Business sign-in process
  • Troubleshoot Enterprise Voice configurations

Course Syllabus

To be completed and manually uploaded in the Handouts section of the course.

Course Staff

Course Staff Image #1

Alan Maddison

Solutions Architect, Office 365 Center of Excellence


Alan is currently a Solutions Architect in the Office 365 Center of Excellence. As an 18 year IT professional with 11 years in Consulting he has represented Microsoft, Dell, HP, VMware, EMC and Fujitsu. He joined Microsoft in November 2010 specializing in Unified Communications. Alan has written numerous articles for publications such as Microsoft Architecture Journal, TechNet Magazine, Redmond Magazine, and In addition Alan has presented at Microsoft conferences around the world. He is also a Lync 2010/2013 Microsoft Certified Master.

Course Staff Image #2

Richard Luckett


Learn IT Solution Group

Richard Luckett is a consultant and instructor specializing in Unified Messaging and unified communications. Richard has 20+ years of experience in both the public and private sectors. He is an experienced instructor with over 15 years of training experience. Richard co-authored Microsoft Exchange Server 2007: The Complete Reference published by McGraw-Hill, and he authored seven bestselling courses for Global Knowledge. Richard was a contributor to both the Core Solutions of Microsoft Skype for Business 2015 and Deploying Voice Workloads for Skype for Business Online and Server 2015 courses. Richard is an expert in deploying and supporting unified communications solutions that use Unified Messaging and Skype for Business Server. Richard currently leads the training and consulting practice at Learn IT Solution Group (

Course Staff Image #2

Doug Lawty

Solutions Architect in the Office 365 Center of Excellence


Doug has been at Microsoft over 16 years and is currently a Solutions Architect in the Office 365 Center of Excellence. He has been helping customers and partners deploy Microsoft unified communications solutions for 10 years. Doug is a Microsoft Certified Master (MCM) and instructor for the voice track of the MCM program. He has also presented at Microsoft conferences and events around the world.

  1. Código del curso

  2. Término de clases

  3. Esfuerzo estimado

    12-20 hours in total